Dialogue with external stakeholders in practice

updated on
 16/10/2023

Why is it important for an organisation that wants to be consistent in its approach to sustainability to work with its stakeholders? How do you initiate dialogue with stakeholders, and what are the keys to this dialogue? What are your tips for communicating well with them?

We spoke to Valérie Swaen, Professor of Marketing and CSR at the Louvain School of Management (Catholic University of Louvain, Belgium) and the IESEG School of Management (Lille, France), to find out more about these issues.

Dialogue with stakeholders is the second theme identified for more responsible communication: discover the 8 other themes by downloading the methodological guide 101 good ways of practising responsible communication!